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Terms and Conditions

General Terms

The following terms and conditions have been established for KONTAKT LOODUSEGA (OÜ Loodud Loojaks, reg. no. 16344285, not VAT registered), hereinafter also referred to as the website or online shop, taking into account the specific nature and requirements of the website and setting out the terms for using the services offered on the website.

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These terms form an agreement between the website owner and its users, describing our terms and activities in detail. By accessing or using the website, making a booking by email or placing an order by phone, you confirm that you have read, understood and agreed to these terms and conditions.

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The website user must be at least 18 years old or have reached the age of majority in their jurisdiction, and must have the legal authority, right and capacity to enter into a binding agreement under these terms. You may not use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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The website user understands that the services offered on the website do not replace medical treatment prescribed by a doctor and, where necessary, will consult their treating physician.

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When purchasing a product/service, you agree that:

(i) you are responsible for reviewing the product/service description before committing to the purchase;

(ii) you enter into a legally binding agreement to purchase the product/service once you have purchased the product/service and completed the payment process, including payment in cash;

(iii) you acknowledge and accept your personal responsibility when using the services.

Sales terms

The owner of the KONTAKT LOODUSEGA website (hereinafter referred to as the Website and/or Online Store) is OÜ Loodud Loojaks (registry code 16344285, not VAT registered), registered address Pärna 20, Aegviidu, Anija Parish, Harju County, Estonia.



VALIDITY OF THE SALES AGREEMENT, PRODUCT AND PRICE INFORMATION

  1. These Terms and Conditions apply to the purchase of products and services from the Website, including the booking of services.

  2. The prices of products and services sold on the Website are displayed next to the respective products and services. If a delivery fee applies, this is indicated in the product information. All prices are in euros and are not subject to VAT. The Seller reserves the right to change prices and offer special promotions.

  3. The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer when placing the order. If additional customs duties or taxes apply under the laws of the destination country, these are payable directly by the Buyer to the relevant authorities.

  4. Information about products and services is provided directly alongside the respective product or service on the Online Store.

  5. If an ordered product cannot be delivered because it is out of stock or for any other reason, the Buyer will be notified as soon as possible and all payments made, including delivery costs, will be refunded without delay and no later than 14 days after the notification is sent.

  6. If an ordered service cannot be provided, the Customer will be offered an alternative time or the amount paid will be refunded without delay and no later than 14 days after the service was booked.



PLACING AN ORDER IN THE ONLINE STORE

  1. The Customer selects a product in the Online Store and adds it to the shopping cart by clicking “Add to cart”.

  2. To place an order, click “Proceed to checkout” in the shopping cart. The Customer will then be directed to the order form. After entering the required information, the Customer pays for the product by credit/debit card (via Stripe.com) or using Estonian bank links (via MakeCommerce / Maksekeskus).

  3. After payment has been received, the Online Store will send an order confirmation to the Customer’s email address.

  4. When placing an order, the Customer must ensure that all order details have been entered correctly.

  5. The Seller is not responsible for failure to fulfil an order resulting from incorrect information provided by the Customer, or for any consequences arising from such errors.



PRODUCTS

  1. Products displayed in the Online Store are available in stock or marked as available for pre-order. Product availability may occasionally be inaccurate due to technical issues with the Online Store’s systems.

  2. If a Customer places an order but the selected product is no longer available, the Online Store may be unable to fulfil the order. In such cases, the Seller will contact the Customer and offer a replacement product, a possible new delivery date, or refund the purchase amount within 3 days at the latest.

  3. Product images displayed in the Online Store are for illustrative purposes and may unintentionally differ slightly from the actual appearance of the product.



PAYMENT METHODS

The Online Store accepts payment by:

  • Estonian bank links

  • Apple Pay

  • Google Pay

  • Visa and Mastercard payment cards

  • other payment methods displayed at checkout


Payment is processed outside the Online Store in a secure payment environment. The Seller does not have access to the Customer’s bank or card details.


OÜ Loodud Loojaks is the controller of personal data and transfers the personal data necessary for processing payments to its authorised processor, Maksekeskus AS.


GIFT CARDS

An e-gift card can be used as a payment method in the Online Store and is subject to the terms of the gift card. The e-gift card is valid for 6 months.

Gift cards cannot be exchanged for cash or refunded.



CANCELLATION OF SERVICES

Event tickets and participation fees for group events are non-refundable and cannot be cancelled.

If you would like to change the time of your individual session, please contact us by email at info@kontaktloodusega.ee. If you cancel or reschedule less than 48 hours before the service begins, the service fee is non-refundable.



RIGHT OF WITHDRAWAL

  1. You have the right to exchange or return an ordered product within 14 days. The 14-day period begins when you receive the product.

  2. To exercise the right of withdrawal, the Customer must submit a withdrawal statement by email to info@kontaktloodusega.ee.

  3. Returned goods must be returned using the same delivery method by which they were originally delivered to the Buyer.

  4. The Seller is not required to reimburse the Customer for the costs of returning the product.

  5. The Seller will refund the purchase price of the returned product(s), including the original delivery costs paid by the Customer, to the Customer’s bank account within 14 days of receiving the withdrawal statement. The Customer must return the goods to the Seller within 14 days of submitting the withdrawal statement. The Online Store may withhold the refund until the returned product(s) have been received or until the Customer has provided proof that the goods have been returned, whichever occurs first.

The returned product must not have been used, damaged, soiled or show other signs of use. The product must be complete and include its original packaging and all items supplied with the product, including instructions, certificates, etc.

  1. If the product has been used for purposes other than those necessary to establish its nature, characteristics and functioning, or if it shows signs of use or wear, the Online Store has the right to reduce the refund in proportion to the decrease in the product’s value.



CLAIMS

  1. Products sold in the Online Store are subject to the two-year statutory period for submitting claims provided for in § 218(2) of the Estonian Law of Obligations Act. Any disagreements between the Customer and the Seller will first be resolved through negotiation.

  2. If a defect becomes apparent, the Customer has the right to contact the Online Store no later than two months after discovering the defect by sending an email to info@kontaktloodusega.ee.

  3. If a product purchased from the Online Store has a defect for which the Seller is responsible, the Seller will repair or replace the defective product. If the product cannot be repaired or replaced, the Seller will refund all amounts paid under the sales agreement.

  4. The Seller will respond to consumer claims as soon as possible, but no later than 15 days after receiving the claim.

  5. In accordance with § 222(1) of the Estonian Law of Obligations Act, the Customer has the right to request the repair or replacement of a product that does not comply with the terms of the agreement. In such cases, the Seller bears the costs associated with repairing or replacing the product, including reasonable transport, postal, labour, travel and material costs.

  6. The Seller is not liable for damage caused by improper use of ordered products or for delays in delivery caused by circumstances beyond the Seller’s control and/or force majeure.



LIABILITY

  1. The Seller and the Customer are liable to each other for damage caused by a breach of these Terms and Conditions in the cases and to the extent provided by the laws of the Republic of Estonia.

  2. The Seller’s liability is limited to the purchase price of the product.

  3. The Customer agrees to use the services of the Online Store only for purposes that comply with applicable law and good practice.



TERMS AND THEIR AMENDMENT

  1. By registering as a user of the Online Store or making a purchase, the Customer agrees to these Terms and Conditions and undertakes to comply with them.

  2. The sales agreement between the Seller and the Customer enters into force when the amount due has been credited to the Seller’s bank account.

  3. The Seller may amend the Online Store’s Terms and Conditions and product prices without prior notice. Notice of changes will be published on the Online Store. The prices and other terms applicable to a transaction are those displayed to the Customer at the time the transaction is made.

  4. The Seller reserves the right to cancel an order if the price of a product displayed in the Online Store was incorrect due to a technical error.



DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

a. The Website uses the personal data provided by the Buyer only for processing the order and delivering the goods to the Buyer. The Website may transfer personal data to companies providing delivery services for the purpose of delivering the goods.

b. The Website will send newsletters and offers to the Buyer’s email address only if the Buyer has given their consent by entering their email address on the Website and indicating their wish to receive direct marketing communications.

c. By registering as a user on the Website, you can manage your communication preferences through your profile.

d. The Buyer may unsubscribe from email offers and newsletters at any time by contacting us by email or by following the instructions provided in the relevant email.

DISPUTE RESOLUTION

If you have a complaint regarding the Online Store, please send it by email to info@kontaktloodusega.ee.

If the Buyer and the Online Store are unable to resolve a dispute by agreement, the Buyer may contact the Consumer Disputes Committee. The Consumer Disputes Committee has jurisdiction over disputes arising from agreements concluded between the Buyer and the Online Store. Reviewing a complaint by the Committee is free of charge.

The Buyer may also use the European Union’s platform for resolving consumer disputes.

Delivery and returns

DELIVERY TERMS

You can place orders from the Online Store to: Estonia.
If you would like to order to another country, please contact me.
The final delivery cost is calculated after entering your address at checkout.

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When selecting ESTONIA as the delivery country, you can choose from the following delivery options:

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I’ll pick it up myself – free of charge
You can collect your order once you have received the confirmation email. Please arrange a specific collection time in advance by email at info@kontaktloodusega.ee
When collecting your order, please provide your order number and a valid ID.
Orders are usually ready within 2–3 business days.

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You can collect your order from: Piibe mnt 11, Aegviidu, Anija Parish, Estonia

 

The prices of different delivery providers are shown at checkout – you can choose the parcel locker or parcel shop that suits you.
The parcel will arrive at the selected parcel locker within 2–4 business days after the order has been confirmed.

Once the parcel has arrived, you will receive an SMS with the access code, the location of the parcel locker and the storage period.
Parcel lockers located in shopping centres are accessible during the centre’s opening hours, while outdoor parcel lockers are accessible 24/7.

 

IMPORTANT INFORMATION

Order processing

  • Orders are usually processed within 2–3 business days (Mon–Fri, excluding public holidays).

  • You will receive an order confirmation and a shipping confirmation (with a tracking number where applicable).

  • If you need to change your address after placing an order, please contact us as soon as possible at info@kontaktloodusega.ee. If the parcel has already been handed over to the delivery provider, it may no longer be possible to make changes.

  • Please check your name, phone number and address before submitting your order. The Buyer is responsible for any delays caused by incorrect information.

  • If the parcel arrives damaged, please notify us within 48 hours at info@kontaktloodusega.ee. Please include your order number and photos.

 

Returns and Exchanges

  • To initiate a return or exchange, please contact us at info@kontaktloodusega.ee and include your order number and the reason for the return or exchange.

  • The cost of returning the product is borne by the Buyer.

  • The product must be returned within 14 days, unused, undamaged, unopened and in its original packaging.

  • Once the return has been inspected, the refund will be made to the original payment method. Processing time depends on the payment service provider.

  • If a parcel is returned because of an incorrect address, failure to collect the parcel or refusal to accept it, the refund will be made minus the original delivery cost and return shipping costs. If you wish, the parcel can be sent again, subject to a new delivery fee.

Privacy terms

1. General Provisions

These privacy terms set out the principles governing the collection, processing and storage of personal data. Personal data is collected, processed and stored by OÜ Loodud Loojaks (hereinafter referred to as the Data Controller).

a. For the purposes of these privacy terms, the Data Subject is a customer or any other natural person whose personal data is processed by the Data Controller.

b. For the purposes of these privacy terms, a Customer is anyone who purchases goods or services from the Data Controller’s website.

c. The Data Controller follows the principles of data processing established by applicable legislation and, among other things, processes personal data lawfully, fairly and securely. The Data Controller confirms that personal data is processed in accordance with the requirements of applicable legislation.

These data protection terms have been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union.

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2. What type of information do we collect?

The personal data collected, processed and stored by the Data Controller is collected electronically, primarily through the website and by email. We receive, collect and store any information that you enter on our website or provide to us in any other way.

a. By sharing their personal data, the Data Subject grants the Data Controller the right to collect, organise, use and manage, for the purposes defined in this Privacy Policy, the personal data that the Data Subject provides to the Data Controller directly or indirectly when purchasing goods or services through the website.

b. The Data Subject is responsible for ensuring that the data they provide is accurate, correct and complete. Knowingly providing false information is considered a violation of this Privacy Policy. The Data Subject is required to notify the Data Controller immediately of any changes to the information provided.

c. The Data Controller is not responsible for any damage caused to the Data Subject or third parties as a result of false information provided by the Data Subject.

The Data Controller may process the following personal data of the Data Subject:

First and last name, telephone number, email address, delivery address, bank account number and the name of the private individual or legal entity making the payment, payment card details.

In addition, we collect the Internet Protocol (IP) address used by your computer to connect to the Internet; login details; email address; password; computer and connection information; and purchase history.

We may use software tools to measure and collect session information, including page response times, the length of visits to certain pages, page interaction information and the methods used to leave the page.

We also collect personally identifiable information (including name, email address, password and communications); payment information (including credit card information); comments, feedback, product reviews, recommendations and personal profile information.

In addition to the above, the Data Controller has the right to collect information about the Customer that is available in public registers.

The legal basis for processing personal data is Article 6(1)(a), (b), (c) and (f) of the General Data Protection Regulation:

a. the Data Subject has given consent to the processing of their personal data for one or more specific purposes;

b. the processing of personal data is necessary for the performance of a contract to which the Data Subject is a party or in order to take steps at the request of the Data Subject prior to entering into a contract;

c. the processing of personal data is necessary for compliance with a legal obligation to which the Data Controller is subject;

f. the processing of personal data is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject which require protection of personal data, in particular where the Data Subject is a child.

 

3. Why do we collect personal data and how long do we retain it?

a. To provide and manage orders, we retain the data for up to seven years after the purchase has been completed.

b. To provide customer service, customer management and technical support, we retain the data for up to seven years after the purchase has been completed.

c. To comply with applicable laws and regulations, including financial activities and accounting, we retain the data for seven years after the last transaction.

d. To enable us to contact our visitors and users with general or personalised service-related notifications and promotional messages, we retain the data until the Data Subject expresses a wish to stop receiving such information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways provided by Wix.com and used by our company comply with the standards established by PCI-DSS, which is managed by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

The Data Controller retains the data of Data Subjects depending on the purpose of processing, but not longer than 10 years.

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4. Who do we share personal data with?

a. The Data Controller has the right to share customers’ personal data with third parties, such as authorised data processors, accountants, transport and courier companies, and companies providing payment transfer services. The Data Controller is the controller of the personal data.

The Data Controller transfers the personal data necessary for processing payments to the authorised processor Maksekeskus AS.

b. When processing and storing the personal data of Data Subjects, the Data Controller applies organisational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.

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5. What are the rights of the Data Subject?

a. The Data Subject has the right to access their personal data and obtain information about it.

b. The Data Subject has the right to receive information about the processing of their personal data.

c. The Data Subject has the right to supplement or correct inaccurate data.

d. If the Data Controller processes the Data Subject’s personal data on the basis of the Data Subject’s consent, the Data Subject has the right to withdraw their consent at any time.

e. To exercise their rights, the Data Subject may contact our customer support at info@kontaktloodusega.ee.

f. The Data Subject may also lodge a complaint with the Estonian Data Protection Inspectorate to protect their rights.

 

6. We do not collect information from minors, and our website is not directed at minors.

 

7. Privacy Policy updates

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make significant changes to this policy, we will notify you here at https://www.kontaktloodusega.ee/muugi-ja-privaatsustingimused that it has been updated.

 

8. Contact details

If you would like to access, correct, amend or delete any personal data we hold about you, please contact us at info@kontaktloodusega.ee.

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